Privacy Policy | DiagVault

Overview

This Privacy Policy explains how DiagVault collects, uses, stores, and protects information obtained through this website. It also explains the choices and rights available to you regarding your personal information.

This policy covers:

The personal information we collect
How we use and share that information
Your rights and choices
The security measures used to protect your information
How you can correct or delete your information

Information We Collect

We collect information that you voluntarily provide when you:

Create an account
Place an order
Contact customer support
Request technical or remote assistance
Communicate with us by email or through our website

The information collected may include:

Name
Company name, if applicable
Email address
Billing address
Shipping address, where applicable
Telephone number, if provided
Account and order information
Support communications and technical details

We do not sell or rent your personal information.

How We Use Your Information

We may use your information to:

Process and manage orders
Deliver digital products and services
Provide remote installation and technical support
Communicate about purchases or support requests
Manage customer accounts
Prevent fraud and payment abuse
Improve our website and services
Meet legal, accounting, or regulatory obligations

We may share information with service providers only when necessary to process payments, deliver services, operate our website, prevent fraud, or comply with legal requirements.

Payment Information

Payments are processed by third-party payment providers.

You may be redirected to a payment provider to enter information such as your card number, expiry date, or other payment details. Complete payment card information is processed by the payment provider and is not directly stored by DiagVault.

Payment providers may process your information according to their own privacy policies.

Accessing and Managing Your Information

You may access or update certain personal information by logging into your customer account.

You may also contact us to request:

Access to your personal information
Correction of inaccurate information
Deletion of your account or personal information
A copy of the information we hold about you
Withdrawal of consent where processing is based on consent

Some information may need to be retained for legal, accounting, fraud-prevention, dispute-resolution, or transaction-record purposes.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, manage orders, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Security

We take reasonable technical and organisational precautions to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

Information transmitted through our website is protected using secure encryption where appropriate. You can identify a secure connection by the closed lock icon in your browser and the use of https:// in the website address.

Access to personal information is limited to authorised persons and service providers who require it to perform their duties.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Cookies

DiagVault uses cookies and similar technologies to operate the website, remember customer preferences, maintain account sessions, improve website performance, and understand how visitors use the website.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality, account access, or the checkout process.

Third-Party Links

Our website may contain links to third-party websites or services.

DiagVault is not responsible for the content, security, or privacy practices of external websites. We encourage you to review the privacy policy of any third-party website before providing personal information.