Return & Refund
Digital Product Refund Policy
At DiagVault, we are committed to providing high-quality digital products and reliable customer support. We understand that technical issues may occasionally arise, and we aim to resolve them as quickly and fairly as possible.
Please review the following refund policy before completing your purchase.
Eligibility for a Refund
You may be eligible for a refund under the following circumstances:
Defective or Non-Functional Digital Product
If the digital product you purchased is defective, unusable, or does not function as described, you may be eligible for a full refund.
Before requesting a refund, you must follow the provided installation and usage instructions and allow our support team a reasonable opportunity to diagnose and resolve the issue.
Broken or Non-Functional Download Link
If the download link provided after purchase is broken, expired, or otherwise inaccessible, please contact our customer support team within 30 days of the purchase date.
We will promptly provide a working download link. If we are unable to provide access to the purchased product, a refund may be issued.
Failed Remote Installation
If remote installation assistance is included with your purchase and our support team is unable to complete the installation successfully, you may request a refund, provided that the product remains unusable.
A refund may not be available when the installation failure is caused by an incompatible device, unsupported operating system, insufficient hardware specifications, unstable internet connection, third-party software interference, or the customer’s refusal to provide the access or cooperation required to complete the installation.
How to Request a Refund
To submit a refund request, please follow these steps:
Contact Customer Support
Email our customer support team at customer.service@diagvault.com. Please include your order number, the email address used for the purchase, and a clear description of the issue.
Provide Supporting Evidence
Depending on the nature of the issue, you may be asked to provide screenshots, error messages, system information, or other relevant evidence to help our team investigate your request.
Allow the Issue to Be Evaluated
Our support team will review your request and the supporting information provided. We may contact you for additional details or request an opportunity to troubleshoot the issue remotely.
Refund or Alternative Resolution
If your request meets the eligibility requirements outlined in this policy, we will issue a refund or provide an appropriate alternative resolution.
Approved refunds will normally be processed within three business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Refund Exceptions
Refunds will not normally be issued in the following circumstances:
- You changed your mind after purchasing the product.
- You are dissatisfied for reasons unrelated to a defect or inaccurate product description.
- The product was successfully downloaded, installed, activated, or used as intended.
- The issue is caused by an unsupported or incompatible device, operating system, interface, or hardware configuration.
- You failed to review the product description, compatibility requirements, or system requirements before purchasing.
- You refused to follow the provided instructions or allow our support team a reasonable opportunity to resolve the issue.
- You violated our Terms of Service, licence terms, or usage restrictions.
- The refund request was submitted outside the applicable refund period.
- The product or service was purchased from an unauthorised third party.
Contact Information
For questions regarding this policy or assistance with a purchased product, please contact:
