Terms and Conditions

Welcome to DiagVault. These Terms and Conditions govern your use of our website, digital products, downloads, remote installation services, vehicle diagnostic services, programming services, and technical support.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

About DiagVault

DiagVault is an online service-based business providing automotive digital products, software solutions, remote installation, diagnostic assistance, programming services, ECU-related services, repair information, wiring diagrams, calibration data, and technical support.

Our products and services are intended for automotive professionals, workshops, technicians, vehicle owners, and users with suitable technical knowledge.

Digital Products and Delivery

Most products sold by DiagVault are delivered digitally. Delivery may include downloadable files, external download links, software packages, manuals, documentation, installation files, activation instructions, or remote setup instructions.

After payment confirmation, the customer will receive access to the purchased product or instructions for the requested service.

Customers are responsible for providing a valid email address and ensuring they can receive messages from DiagVault.

Digital products, files, download links, documentation, and access instructions may not be shared, copied, resold, redistributed, publicly uploaded, or transferred to third parties without written permission from DiagVault.

Remote Installation and Technical Support

Some products may include or require remote installation, activation, configuration, or technical assistance. Remote support may be provided through UltraViewer, AnyDesk, TeamViewer, or similar software.

The customer must keep the computer powered on, connected to a stable internet connection, and available during the remote session. The customer must also provide accurate access details and cooperate with our support team.

Remote installation may involve Windows preparation, software configuration, driver installation, diagnostic interface setup, firewall or antivirus adjustments, activation, patching, or compatibility testing.

DiagVault is not responsible for delays or installation failures caused by unsupported operating systems, incompatible hardware, damaged Windows installations, missing drivers, unstable internet connections, third-party software interference, customer interruption, or refusal to follow instructions.

Customer Responsibilities

Before purchasing, customers must carefully review the product description, compatibility information, system requirements, supported devices, vehicle coverage, language details, and any stated limitations.

Customers are responsible for ensuring that their computer, diagnostic interface, operating system, internet connection, storage space, and technical environment are suitable for the purchased product or service.

Customers must provide accurate order information and may be required to provide screenshots, error messages, system details, or other relevant information for troubleshooting.

Payments

All prices are displayed on the website or checkout page. Payment must be completed before digital delivery or remote services begin.

Payments may be processed by third-party payment providers. DiagVault does not directly store complete credit card details or sensitive payment information.

Customers must not submit false disputes, chargebacks, or payment claims after receiving digital products, download links, remote installation services, or technical support.

Refund Policy

Refund requests are handled according to our Digital Product Refund Policy.

A refund may be considered if a product is defective, does not function as described, the download link is broken, or our support team is unable to complete the included remote installation and the product remains unusable.

Customers may be required to provide screenshots, error messages, order details, or other relevant evidence.

Refunds are not normally provided for change of mind, dissatisfaction after successful delivery, failure to review compatibility requirements, violation of these terms, licensing abuse, or requests submitted outside the applicable timeframe.

Privacy

Our Privacy Policy explains how we collect, use, process, and protect customer information, including names, company details, email addresses, billing information, optional telephone numbers, order information, cookies, and account details.

DiagVault does not sell or rent customer information. Payment information is processed by third-party payment providers and is not stored directly by DiagVault.

Licence and Usage Restrictions

Products purchased from DiagVault are provided for personal, professional, workshop, or internal business use, depending on the product description.

Customers may not resell, redistribute, copy, share, upload, leak, reverse engineer, modify, commercially exploit, or transfer purchased products, software packages, manuals, documentation, download links, or access instructions without written permission.

Unauthorised sharing, resale, misuse, or licensing abuse may result in cancellation of support, account restriction, refusal of future orders, or legal action.

Intellectual Property Disclaimer

DiagVault is an independent provider of automotive digital products, technical information, remote installation services, and support.

All trademarks, brand names, vehicle names, software names, logos, manufacturer names, and product names belong to their respective owners and are used only for identification, compatibility, and informational purposes.

DiagVault is not affiliated with, endorsed by, sponsored by, or officially connected to any vehicle manufacturer, diagnostic tool manufacturer, or software brand unless clearly stated otherwise.

Technical Use and Responsibility

Automotive diagnostic software, ECU-related services, calibration data, wiring diagrams, repair manuals, programming files, and technical information must be used responsibly and only by qualified users or under qualified supervision.

Customers are responsible for complying with local laws, workshop procedures, vehicle safety requirements, manufacturer instructions, and emissions regulations.

DiagVault is not responsible for vehicle damage, incorrect programming, failed coding, data loss, ECU failure, diagnostic errors, misuse of files, or improper technical procedures carried out by the customer or a third party.

Account and Order Access

Customers may create an account to manage orders, downloads, and support requests. Customers are responsible for keeping their login details secure.

DiagVault may suspend or restrict account access where suspicious activity, payment abuse, unauthorised sharing, chargeback abuse, or violation of these Terms and Conditions is detected.

Support Communication

Support may be provided by email, website contact form, remote session, or other communication channels listed on the website.

Response times may vary depending on workload, time zone, product complexity, customer availability, and technical requirements.

Support does not include unlimited training, unrelated computer repair, unrelated software troubleshooting, unsupported hardware configuration, or assistance outside the scope of the purchased product or service.

Limitation of Liability

To the maximum extent permitted by law, DiagVault shall not be liable for indirect, incidental, consequential, or special damages, including loss of profit, business interruption, vehicle downtime, data loss, failed repairs, workshop delays, or third-party claims.

DiagVault’s total liability for any claim shall not exceed the amount paid for the specific product or service involved.

Order Refusal and Service Termination

DiagVault reserves the right to refuse, cancel, suspend, or terminate any order or service where fraud, abuse, suspicious activity, unsupported use, illegal use, payment risk, chargeback abuse, or violation of these Terms and Conditions is suspected.

If an order is cancelled before delivery or before the service begins, a refund may be issued where applicable.

Changes to These Terms

DiagVault may update these Terms and Conditions from time to time. Any changes will be published on this page.

Continued use of the website or purchase of products after changes are published means that you accept the updated Terms and Conditions.